
Frequently Asked
Everything you'd ask a HOYAN LASER engineer.
Ordering, installation, service, materials and process — all in one place.
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Ordering & Sample Cutting
Yes. Ship us your material or share drawings and we will cut a sample in our Shenzhen lab and return a full CPK & photo report within 5 business days — at no charge.
Standard platforms ship in 30 – 45 days. Custom automation lines typically ship in 60 – 90 days depending on the specification. Ex-works Shenzhen; we support FOB, CIF, DDP.
T/T is standard: 30 % deposit against PO, 70 % against BL copy or ready-for-shipment. L/C at sight is also supported for orders above USD 100 000.
Yes. We regularly develop OEM platforms and process-specific automation lines. NDA-covered engineering reviews are provided free.
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Installation & Service
Yes. HOYAN LASER provides on-site installation, commissioning and operator training worldwide, either directly from Shenzhen or through certified regional partners.
Standard warranty is 12 months on the platform, with a lifetime software-update policy and priority spare-parts logistics. Extended warranties are available on request.
Yes. Our platforms include secure remote diagnostic access. Our engineering team is on call to review logs and support troubleshooting in real time.
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Process & Technical
Stainless, tin foil, molybdenum, copper, nickel, brass and specialty alloys with fiber; FPC / PCB, PI, FR4, cover film, ceramics with UV / green; PMMA, wood, textiles, thin steel with CO₂; sapphire, cover glass, wafer with green picosecond.
Typical linear accuracy is ± 5 µm with repeatability ± 2 µm on our fiber and UV platforms. Picosecond platforms deliver spot sizes ≤ 20 µm.
Yes. We support MES integration with your existing execution system (SAP, Oracle, custom), including barcode / QR traceability and per-part parameter logging.
Selected platforms (G6120 series and above) include CircuitCAM 7.5 as standard. Contact sales for license options on other platforms.
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Reply within one business day. Free feasibility and sample cutting.